Shipping Policy

Effective Date: October 23, 2026

At Zilhan, we aim to provide a clear and reliable shipping experience for every order. This Shipping Policy explains our order processing times, estimated delivery times, tracking procedures, and how we handle shipping issues, returns, and refunds.

1. Company Information

Website: https://zilhan.com/

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@zilhan.com

Customer Service Phone:
+1 9207608268

2. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Processing includes order verification, product preparation, and fulfillment. Business days exclude weekends and applicable public holidays.

During peak shopping seasons, promotional periods, or other exceptional circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

The processing period begins after an order is successfully placed and payment is confirmed, where applicable.

3. Shipping and Estimated Delivery Time

Our standard estimated shipping timeline is as follows:

Shipping stage	Estimated time
Order processing	1–3 business days
Transportation after dispatch	12–15 business days
Total estimated delivery time	13–18 business days

The total estimated delivery time includes both order processing and transportation.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.

If your order experiences a significant delay, please contact our customer service team for assistance.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Any shipping promotion, free-shipping offer, or special delivery arrangement will be subject to the terms displayed with that offer.

The original shipping fee and return shipping costs are treated separately when processing returns and refunds, as described in Section 8.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing your order details.

Once your order has been dispatched, tracking information will be provided where available.

Please allow time for the carrier's tracking system to register the shipment. Tracking information may not update immediately after dispatch.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact us at service@zilhan.com with your order number.

6. Shipping Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your address, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment or has been handed over to the carrier.

If your package appears lost, arrives damaged, is delivered to the wrong address due to a fulfillment error, or contains an incorrect item, please contact customer service so we can investigate.

For damaged items, incorrect products, or other delivery-related issues, please provide your order number and photographs or videos where reasonably necessary to document the issue.

We will review the available information and determine an appropriate resolution in accordance with this policy and applicable law.

7. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the product ordered, please contact us within 30 calendar days after delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the damage, defect, or incorrect item, where reasonably possible.

After receiving the information reasonably necessary to assess the issue, our customer service team will generally review the request within 2–3 business days.

If the issue is confirmed to be attributable to us, we may offer an appropriate remedy, including:

• Replacement: A replacement product for the affected item.

• Reshipment: Shipment of the missing or correct item, where appropriate.

• Refund: A refund for the affected item or order, as appropriate.

Where a return is necessary for a confirmed quality issue, shipping damage, or fulfillment error attributable to us, we will cover the reasonable return shipping costs and provide return instructions or other arrangements.

If a return is not necessary, we will explain the next steps. Please wait for our instructions before returning or discarding the affected item, unless safety considerations or applicable law require otherwise.

For a full-order return caused by a confirmed issue attributable to us, the original standard shipping fee will also be refunded. For a partial return, the original shipping fee is generally not refunded unless required by applicable law or the circumstances warrant otherwise.

8. Returns and Return Shipping Costs

Eligible products may be returned within 30 calendar days after delivery. Please contact service@zilhan.com before sending an item back.

The following rules apply:

8.1 Quality Issues, Damage, or Incorrect Items

If an item is defective, damaged in transit, or incorrectly supplied due to our fulfillment error:

• We will cover reasonable return shipping costs when a return is necessary.

• We may provide a replacement, reshipment, or refund, depending on the circumstances.

• For a full-order return attributable to us, the original standard shipping fee will be refunded.

• No restocking fee will be charged for a confirmed issue attributable to us.

8.2 Personal-Reason Returns

If you return an eligible item because you changed your mind, selected the wrong product, no longer need it, or prefer a different style:

• You are responsible for the return shipping cost.

• The original shipping fee is non-refundable.

• The product must satisfy the applicable return conditions.

• Any separately disclosed fees will be handled in accordance with applicable law.

Personal-reason return rules do not apply to products that are defective, damaged, incorrectly supplied, or otherwise entitled to a different remedy under applicable law.

8.3 Return Request and Instructions

Please provide your order number, the reason for your return, and any supporting information reasonably necessary for review.

Do not send a return to an address that has not been authorized by our customer service team. We will provide the appropriate return instructions after reviewing your request.

9. Return Review and Refund Processing Times

We aim to handle return and refund requests as promptly as possible.

Return review: We generally review a complete return request within 2–3 business days after receiving the information reasonably necessary to assess it.

If additional information is needed, we may contact you before making a decision.

For returns requiring physical inspection, the final refund decision may depend on receiving and inspecting the returned item.

Refund initiation: Once a refund has been approved and any required inspection is complete, we generally initiate the refund within 5 business days.

Approved refunds are normally issued to the original payment method. If the original payment method is unavailable, we will contact you to discuss an appropriate alternative consistent with applicable law.

After we initiate a refund, your bank or payment provider may need additional time to post the funds. The time required for the funds to appear in your account may vary.

10. Order Cancellations

If you wish to cancel an order, please contact service@zilhan.com as soon as possible.

Cancellation requests can generally be accommodated before fulfillment or dispatch, but we cannot guarantee cancellation after an order has been processed or shipped.

If we cancel an order or cannot fulfill it after payment has been collected, we will initiate the applicable refund within 5 business days after cancellation or refund approval. The payment provider or bank may require additional time to post the funds.

If an order has already shipped, the applicable return policy will generally apply, subject to any rights provided by law.

11. Customs Duties and Import Charges

Depending on the destination and applicable regulations, international shipments may be subject to customs duties, import taxes, or other charges.

Where applicable, responsibility for these charges will be determined by the checkout terms, the shipping arrangement, and the laws governing the shipment.

Customers should review any applicable requirements for their destination before placing an order. We will not impose undisclosed charges contrary to applicable law.

12. Contact Us

If you have questions about shipping, tracking, delivery delays, returns, or refunds, please contact us:

Website: https://zilhan.com/

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@zilhan.com

Customer Service Phone:
+1 9207608268

Thank you for shopping with Zilhan. We appreciate your business and are here to help with your order.